Neo Reptile Products makes every effort to ensure that the goods you ordered get to you undamaged and in a timely fashion.
Please ensure you read the following in the event of a problem to ensure speedy resolution of any problems:

  • The normal delivery time for the products are shown as part of the products description.
  • If the delivery date is to be any longer than this time you will be contacted by Neo Reptile Products
  • All orders will be shipped by recognised carriers or the Royal Mail.
  • Neo Reptile Products can ship products to an alternative address.
  • Neo Reptile Products is not responsible for any additional costs as a result of extended delivery times.
  • Orders placed for items that are in stock are normally dispatched within one working day (Monday – Friday, excluding bank holidays and weekends).
  • Limited orders are dispatched over weekends.
  • Frozen food will not be dispatched on Fridays unless Saturday delivery is specified.
  • Delivery to offshore/Remote locations may (but not always) take longer to deliver and/or incur additional delivery charges if you live in one of the following post codes; AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT & TR21-25.

In the event that there is a problem with the goods, please contact us.

  • We must be informed of the problem with the order within 7 working days starting the day after delivery.
  • Neo Reptile Products is not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing.
  • Products must be returned at your cost and in re-saleable condition.
  • Flat-packed vivariums and cabinets cannot be returned once opened.
  • This does not effect your statutory rights.